$ .34 postage per statement
x 40 statements per month
13.60 postage per user
+ .46 postage for end of month statement
14.06 wasted per customer, per month
x 10,000 users (modest estimate)
$140,600 of postage per month
x 12 months per year
$1,687,200
$1,687,200 amount of money zecco flushes down toilet on postage
÷ 30,000 descent salary for call center rep
56.24 call center reps that could be hired out of the waste on postage alone
For the money zecco wastes on postage alone, it could easily hire 56 more call center representatives. So if the motivation of raising rates was to improve customer service, why not trim the fat on your operation, instead of punishing your users by jacking up fees!
So the next time the CEO tells you that your rates are being raised in order to improve customer service, be sure to quote him this figure. I'm sure in the future this postage mailings will be trimmed, but the prices for the services will not go back to what they were.
This is a prime example of why this "new offer" for zecco is bad for all of us
Saturday, October 13, 2007
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2 comments:
Do they really send you 40 mails a month? Weird...
They send a paper confirmation of every trade you make with the standard postage of $.34.(not even a bulk rate) They also send an end of the month paper statement with about $.46 postage.
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